Refund Policy

Voice Postcard is a scheduled delivery service: you pay once, and we deliver your message by email on the date you chose. This policy explains when a refund is available.

Before your message is delivered

You can request a full refund at any time before the scheduled delivery date. Since the message hasn’t reached its recipient yet, nothing has been delivered, and we’ll cancel it and refund you in full. Email rahul.gundawar1234@gmail.com with the recipient’s email address and the delivery date, so we can find your order.

After your message is delivered

Once a message has been delivered to the recipient, the Service has been fully performed, and we don’t offer a refund. This includes cases where the recipient chooses not to open or watch the message.

If delivery fails on our end

If your message doesn’t arrive on its scheduled date because of a fault in our system, rather than an incorrect email address or the recipient’s own inbox settings, we will either redeliver it as soon as possible or refund you in full, your choice.

How refunds are processed

Approved refunds are issued back to your original payment method through Stripe, and typically appear within 5–10 business days, depending on your bank.

Before disputing a charge

If something’s wrong with an order, please email us first, most issues can be resolved directly and faster than a bank dispute. Contact rahul.gundawar1234@gmail.com.